Together - NEFCU & VSECU

We finished integrating existing and new systems on Monday, November 6.

Our systems integration gives you access to a more robust selection of products and services, and a larger number of branches around the state. Click here to view our complete guide of changes and benefits you can expect after we integrate systems.

VSECU and NEFCU (New England Federal Credit Union) merged on January 1, 2023. We have worked all year to build on our partnership and bring you the best of what each credit union offers.

We will continue to operate under our respective brand names—NEFCU and VSECU (a division of NEFCU)—until a new name is identified and created for the combined credit union, likely in 2024.

We have officially launched a new Digital Banking platform for members and are excited to share with you! Click here to learn more about your new digital experience.

Unless you have already received a letter from us indicating steps you need to take for your specific account(s), you do not need to do anything.

Your member number, which we use as your unique identifier, may have changed as part of the process of integrating systems and will be reflected on your new statement after November 4. This is separate from your account number(s) and does not impact your ability to transact as you do today.

We identified less than 1,000 members who needed a new account number. Unless you received a letter from us as part of this group, your account number(s) is/are staying the same.

No, the routing number is staying the same: #211691127.

Yes! As of November 6, you can get 24/7 support from our Contact Center. We have partnered with a professional call center service provider to support calls after hours and during periods of increased call volume.

We have created a non-transaction Membership Share account for all members. The account exists solely for the purpose of holding your $5 share in our financial cooperative, which is required by New England Federal Credit Union (NEFCU) Bylaws. You will not be able to make transactions with this account and will not receive a statement for the account. As an existing member, you don’t need to do anything. The account has been created for you.

If you are a member in good standing at either of the credit unions, you will maintain your membership status.

Your accounts have not been combined, meaning you have the same number of accounts as you did between NEFCU and VSECU. If you are a member of both credit unions, you kept your VSECU member number.

As of November 6, you can transact freely between your NEFCU and VSECU accounts.

Funds will continue to be covered by NCUA up to $250,000. Federal insurance may cover more than this amount if your accounts are set up correctly. If you are not sure whether your accounts are set up correctly, speak to a member service consultant.

Overdraft Protection will be called Overdraft Transfer. You will be able to attach various deposit accounts or any line of credit to each checking account to make overdraft transfers. You will get four free transfers per month, not including transfers from a line of credit.

You’ll notice a few changes with our deposit accounts.

1. A few of the account names are changing, but this will happen automatically and won’t impact account functionality.
2. Some of our deposit accounts will have greater earning potential because we’re compounding dividends more frequently.
3. SimplySmarter Checking, which will be called Basic Checking, will no longer have any monthly account service fees or earn dividends.

You can continue using your checks as always.

If you have a VISA® or VISA Rewards credit card, you can continue using your card(s) without disruption.

You will receive a paper copy of your credit card statement for November, even if you were enrolled in eStatements.

You will need to re-enroll in eStatements in Digital Banking after November 6 if you wish to continue receiving your credit card statements electronically.

No! Your card should continue to work, though there may be some limitations. We recommend you plan accordingly and have other payment resources available during this time. If you are experiencing issues with your debit card, please get in touch and we will assist you in replacing your current debit card.

No! As of November 6, you will have additional free access to ATMs at VSECU branches around the state.

As of November 6, you will be able to conduct transactions at any of our NEFCU or VSECU branches.

Statements will have a new look and be prepared separately for various accounts. You will receive two statements for the month of November as we move to one system—one for November 1 through 3, another for November 4 through 30. This second statement, and all ensuing statements, will have the new look and design.

For a complete list of changes to look for on statements after November 3, please refer to the guide you received in the mail or view it online.

As a NEFCU business member, you have access to a broader range of business accounts and services.

The impact to your current accounts will be minimal, but current owners of a NEFCU Share Draft or Business Plus Checking account will experience a change in the name and fee structure of their account(s). You do not have to take any action to move your funds into the new account type. The change happened automatically as of November 6.

Please review the full guide carefully for sections that are marked as relevant to all account(s), including business accounts.